Overview of the content of our General Terms and Conditions (“GTC”)

  • Informationspflicht
  • Scope
  • contracting party
  • conclusion of contract
  • Right to cancel

  • Prices and shipping costs
  • Delivery
  • Payment
  • Retention of title
  • warranty
  • Dispute Settlement
  • Jurisdiction

Informationspflicht

All information about our company can be found in our Imprint.

The language available for the conclusion of the contract is exclusively German.

Scope

For all online orders via “www.schmuck-werk.info” and for all deliveries from “Fa. Schmuck-Werk Stefani Köster” to consumers are exclusively subject to the present General Terms and Conditions (GTC). If the customer refers to the inclusion of his own terms and conditions of business or purchase, these are contradicted.

A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

The version of these GTC valid at the time of the order applies. Deviating regulations only apply if they are confirmed in writing by “Fa. Schmuck-Werk Stefani Köster” have been confirmed.

contracting party

The purchase contract is concluded with the “Fa. Schmuck-Werk Stefani Köster”, owner: Stefani Köster, Kölzenhainer Straße 16 a, 35327 Ulrichstein.

conclusion of contract

The presentation of the products in the online shop does not represent a legally binding offer, but only an invitation to order.

By clicking on the [ORDER FOR A PAYMENT] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation email immediately after receipt of your order.

Right to cancel


If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

For the rest, the regulations that are reproduced in detail in the following apply to the right of withdrawal.


Right of withdrawal


Right to cancel
 1

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us - the company Schmuck-Werk Stefani Köster, Kölzenhainer Straße 16 a, 35327 Ulrichstein, Tel.: 06645 9189 770, email: info@schmuck-werk.info - by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract.

You can use our ...

Refund Request Form Template

... but it is not obligatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of withdrawal

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


End of cancellation terms

( 1 The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. )

Prices and shipping costs

The prices quoted are total prices, i.e. they include the applicable German statutory value added tax, all shipping costs and other price components.

There are no other taxes or costs.

All prices are given in € (Euros).

Delivery

Delivery is only within Germany with DHL. Deliveries abroad are only made after prior agreement.

For deliveries outside of Germany, additional costs may arise when importing into a third country (duties, any customs fees and import sales taxes). These remaining costs are borne by the customer.

If non-compliance with a delivery or service deadline is due to force majeure, labor disputes, unforeseeable obstacles or other circumstances for which we are not responsible, the deadline will be extended appropriately.

It is pointed out that public holidays are not nationwide and that the services provided by “Fa. Schmuck-Werk Stefani Köster” are tied to the public holidays of Hesse.

Payment

Payment can be made either by PayPal or by bank transfer.

When paying via the online provider Paypal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us.

If you choose the payment method bank transfer, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title

The goods remain the property of “Fa. Jewelery work Stefani Köster”.

warranty

If the goods are defective, we will provide supplementary performance within a reasonable period of time, ie either a replacement delivery or the elimination of the defects. If the supplementary performance you have chosen is only possible with disproportionate expense, we are entitled to fulfill in another form. The expenses required for the subsequent performance shall be borne by us. If a reasonable period of time for supplementary performance has elapsed without result, you have the right to choose between canceling the purchase contract or reducing the purchase price.

If you decide to cancel the purchase contract, the services received by both parties must be returned and any benefits derived must be surrendered. If you cannot return the service received to us in whole or in part, or only in a deteriorated condition, you may have to pay us compensation for the value. However, the deterioration caused by the intended use is not taken into account.

The customer should, if possible, complain about obvious transport damage to the delivery company directly upon receipt and, ideally, inform us promptly. However, this does not result in a mandatory obligation for the customer to give notice of defects. Failure to make a complaint or contact us has no consequences whatsoever for your statutory warranty claims. However, you help us a lot to be able to later assert our own claims against the carrier or the transport insurer.

Schmuck-Werk does not provide any warranty for gold-plated surfaces.

Dispute Settlement

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr.

We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Jurisdiction

Alsfeld/Hessen is agreed as the place of performance and place of jurisdiction for all mutual claims of the contractual partners, provided that the contractual partners are merchants, legal entities under public law or public law
special fund acts.

Alsfeld/Hessen is also agreed as the place of performance and place of jurisdiction if the customer does not have a general place of jurisdiction in Germany.